Delivery & Returns Policy
Delivery Information
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Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.
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Shipping Time: Standard delivery usually takes 3–7 business days depending on your location. International delivery times may vary between 7–15 business days.
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Shipping Costs: Shipping fees are calculated at checkout based on your location and selected delivery method.
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Tracking: Once your order has been dispatched, you will receive a confirmation email with tracking information.
Returns & Exchanges
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Eligibility: You may request a return or exchange within 14 days of receiving your order.
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Condition: Items must be unused, unworn, and in their original packaging with all tags attached.
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Non-Returnable Items: For hygiene and safety reasons, certain products such as earrings or intimate items cannot be returned.
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Process:
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Contact our customer support team at support@shopazzy.com with your order number and reason for return.
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Once approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the item is faulty or incorrect.
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Refunds
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Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable, except in cases where we sent the wrong or defective item.
Exchanges
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If you wish to exchange an item for a different size or style, please follow the return process and place a new order once your return has been approved.
Damaged or Faulty Items
If you receive a defective or incorrect product, please contact us immediately at support@shopazzy.com with photos, and we will arrange a replacement or refund at no extra cost.